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Frequently Asked QuestionsWhat is the the status of any order placed prior to July 17, 2009 on BellissimoFavors.com?BellissimoFavors was formerly owned and operated by LC Enterprises, a California company. LC Enterprises ceased shipping orders on or around June 15th, 2009. Effective July 17th, 2009, BellissimoFavors.com is now being operated by new owners, T-Bird Enterprises, a Washington State company. T-Bird Enterprises has retained PartyPail, Inc., a Yahoo 5 Star Customer Service rated company to handle day to day operations for BellissimoFavors.com. The new ownership does not have any access to prior order information. If you placed an order, and your credit card was charged, and you did not receive your merchandise, please make sure you contact your credit card company to request a charge-back and obtain your money back. The new owners and operators of BellissimoFavors.com do not have any access to credit card information, purchase history, or customer information for any order placed on or before July 17th, 2009. Can I order samples? On some items, Yes. However, some of our items have a minimum amount required for ordering and do not allow for samples. Any items that are personalized are not available personalized as samples (including personalized tags). If an item does not have a minimum order requirement, it is not considered a sample and you can order as many as you like. What is the shipping cost? Please see Shipping Rates and Info page. What is the time for delivery? There are two aspects to your delivery time. One is order processing (the time it takes for an order to be processed and prepared for shipment), and the other is the actual time in transit with the shipping company (shipping time). Please check item description for processing time before shipment. Most of our non-personalized items leave the warehouse in 1 to 3 business days after placing order. Most items with personalized tags leave warehouse in 5 to 7 business days. DURING THE PEAK SEASON - APRIL THROUGH AUGUST, YOU MAY EXPERIENCE PROCESSING DELAYS DUE TO THE VOLUME OF ORDERS. Generally, orders with Ground shipping take 5 business days after shipment to arrive at their destination. Also, on some of our item descriptions there is a link to a map showing the UPS transit time for delivery to your state for that particular item. UPS 2 Day and 3 Day Service is also available. Choosing 2nd Day Air or 3 Day Select does not affect the processing time, only the shipping transit time. If you need your item in a rush, please call our office and we will do our best to try and accomodate your request. What is your policy for damaged products? All claims for damages must be made within 5 days after receipt of product. Please e-mail or call us with your order number, name and what was damaged and we will replace your items immediately and issue a "call tag" from UPS to pick up damaged items. What is your return policy? Bellissimo Favors wants your complete satisfaction with your purchase. Most Non-personalized items can be returned or exchanged within 30 days of receipt of product for a product refund, less a small restocking fee. (Shipping charges cannot be refunded). Our Restocking Fee is the greater of either $4.50 or 10% of the merchandise purchase price. If you received free shipping on your order, and return the package, in addition to the restocking fee, you will also be charged a return shipping fee of the actual UPS Retail Rate incurred by BellissimoFavors to ship the item to you. There are certain limitations in our return policy:
No, we only ship to the United States. Do you charge sales tax? Bellissimo Favors only charges sales tax for orders shipped to the state of Washington.
Do you have a catalog? Bellissimo Favors does not currently offer a catalog. |