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Frequently Asked QuestionsHow do I contact BellissimoFavors?You may contact us online at info@bellissimofavors.com. You may also call toll free (866) 676-4440 Monday through Friday, 7 – 3 PST. Order online 24/7. Can I order samples? Yes. However, some of our items have a minimum amount required for ordering and do not allow for samples. The maximum number of samples allowed is 3 different items (1 of each item). Any items that are personalized are not available as samples (including personalized tags). If an item does not have a minimum order requirement, it is not considered a sample and you can order as many as you like. What is the shipping cost? Please see Shipping Rates and Info page. What is the time for delivery? Please check item description for processing time before delivery. Most of our non-personalized items leave warehouse in 2 to 4 business days after placing order. Most items with personalized tags leave warehouse in 5 to 7 business days. Also, on some of our item descriptions there is a link to a map showing the UPS transit time for delivery to your state for that particular item. UPS Overnight and 2nd Day Air is also available for UPS shipping. Choosing Overnight or 2nd Day Air does not affect the processing time, only the shipping transit time. What is your policy for damaged products? All claims for damages must be made within 72 hours after receipt of product. Please e-mail info@bellissimofavors.com with your order number, name and what was damaged and we will replace your items immediately and issue a "call tag" from UPS to pick up damaged items. What is your return policy? Bellissimo Favors wants your complete satisfaction with your purchase. Non-personalized items can be returned or exchanged within 15 days of receipt of product for a full product refund (less shipping charges - sorry UPS does not refund charges), no questions asked. No returns on samples or food items or partial order returns. There is a 20% restocking fee for returned favor boxes. Please follow the instructions noted below to prevent forfeiture of your refund. 1. Call us or email us at info@bellissimofavors.com for return authorization number and address where to send item back. Do you ship outside of the United States? No, we only ship to the United States. Alaska and Hawaii orders must choose 2 day or overnight delivery under shipping options in checkout screen. Do you charge sales tax? Bellissimo Favors only charges sales tax for orders shipped to the state of California.
Do you have a catalog? Bellissimo Favors does not currently offer a catalog. How does the price match work? If you find exact same item at a competitor's site at a lower price, we will be happy to match the price. Please give us a call to let us know the competitor's website so we can verify the price. Competitor must be a legitimate business and item must be advertised on a web site other than Ebay. |