Frequently Asked Questions

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Frequently Asked Questions

What is the Thanksgiving Holiday Shipping Schedule?
We will be closed for Thanksgiving on Thursday and Friday, November 26th and 27th. Orders placed starting 6:00 PM Eastern time on Wednesday, November 25th will be processed on after the holiday on Monday, November 30ths. Please select your shipment method accordingly.

Can I order samples?
On some items, Yes. However, some of our items have a minimum amount required for ordering and do not allow for samples. Any items that are personalized are not available personalized as samples (including personalized tags). If an item does not have a minimum order requirement, it is not considered a sample and you can order as many as you like.

What is the shipping cost?
Please see Shipping Rates and Info page.

What is the time for delivery?
There are two aspects to your delivery time. One is order processing (the time it takes for an order to be processed and prepared for shipment), and the other is the actual time in transit with the shipping company (shipping time). Please check item description for processing time before shipment. Most of our non-personalized items leave the warehouse in 1 to 3 business days after placing order. Most items with personalized tags leave warehouse in 5 to 7 business days. DURING THE PEAK SEASON - APRIL THROUGH AUGUST, YOU MAY EXPERIENCE PROCESSING DELAYS DUE TO THE VOLUME OF ORDERS.

Generally, orders with Ground shipping take 5 business days after shipment to arrive at their destination. Also, on some of our item descriptions there is a link to a map showing the UPS transit time for delivery to your state for that particular item. UPS 2 Day and 3 Day Service is also available. Choosing 2nd Day Air or 3 Day Select does not affect the processing time, only the shipping transit time. If you need your item in a rush, please call our office and we will do our best to try and accomodate your request.

What is your policy for damaged products?
All claims for damages must be made within 5 days after receipt of product. Please e-mail or call us with your order number, name and what was damaged and we will replace your items immediately and issue a "call tag" from UPS to pick up damaged items.

Return Policy Overview:

At PartyPail, we try hard to make sure you are satisfied with your purchase. Most of the items we sell are returnable (generally with a small Restocking Fee). Certain items cannot be returned (e.g. food items and personalized items, etc.) for safety and resale reasons. In order for you to be eligible for a refund, the merchandise must be returned to us unopened, in its original condition and it must be able to be restocked in NEW CONDITION within the time limits outlined below.

Which Items Cannot be Returned?

Diaper Cakes, and other �made to order� items. All items with Part Numbers beginning with �TW�, �PR�, and �BB� are made-to-order items and are non-returnable.
Edible items such as mints, chocolates, and cookies are non-returnable.
Personalized items are non-returnable, unless an error was made by us in processing your order. If you ordered the labels or tags separate from another item, the non-personalized item may be returnable, just not the tags or labels. Please contact customer care if you have a question about this related to your order.
"Closeout" merchandise or patterns. Check the Theme Page for details if your item is considered Closeout.

Prior to returning any item, you must contact us and request a Return Merchandise Authorization (RMA.)

How do I obtain a Return Merchandise Authorization (RMA)?

Please call our Customer Care team at 866-969-7245, or contact us via the contact form on the Contact Us Page of our website. Make sure you include your order number so we can research your order and provide you the details related to the return.

How long do I have to return an item, and what is my Restock Fee?

Most items can be returned within 30 days of shipment, with a restocking fee of 10% or $4.50 (whichever is greater), but some of the items we sell are specialty items that ship from specialty manufacturers who have different return policies. We use a 2 or 3 Digit Product Code Prefix for each item we carry - based on the Product Code Prefix, here is how long you have to return the item, and what the restock fee is:

Product Code Prefix	Time Limit on Return	Restock Fee*
KA-	Within 10 days of receipt of order	10% of order total, or minimum of $4.50
FC-	Within 30 days of shipment of order**	10% of order total, or minimum of $4.50
EE-	Within 14 days of receipt of order	20% of order total, or minimum of $4.50
PM-	Within 14 days of receipt of order	20% of order total, or minimum of $4.50
LF-	Only if arrived damaged	Subject to Manufacturer Review
WB-	Within 30 day of shipment of order	20% of total on orders over $100
FB- & FBL-	Within 10 days of receipt of order	25% of order total, or minimum of $4.50
All Other Items	Within 30 days of shipment of order	10% of order total, or minimum of $4.50

* If you received free shipping on your order, and return merchandise, in addition to the restocking fee, you will also be charged a return shipping fee of the actual UPS, USPS, or Fed-ex Retail Rate incurred by PartyPail to ship the item to you.
** No partial returns are allowed on FC items.

Undeliverable shipments:

Should a package be returned to us, or to one of our specialty manufacturers as undeliverable due an address error on the customer�s part, or an order is refused by the customer because delivery was delayed by UPS or USPS due to adverse weather conditions, the customer is subject to return shipping fees, restocking fees, and some items may not be refundable whatsoever; non-refundable items include, but are not limited to, personalized items and food product such as chocolates, cookies, mints, and almonds.

How do I Package and Ship My Items Back To You?

When you receive your RMA number from our customer care team, you will also receive instructions on where to ship the item. Your package must list the RMA # on the package, and you need to enclose a copy of your receipt or invoice in the package, along with your name, address and telephone number (we cannot process returns if we do not have a valid phone number.) For your security, we recommend that you use an insured carrier such as UPS, FedEx or the USPS Priority Mail (with insurance).

PLEASE TAKE CARE WHEN SHIPPING ITEMS BACK TO US - WE CANNOT ISSUE REFUNDS IF THE MERCHANDISE ARRIVES BACK TO US IN A CONDITION THAT, IN OUR OPINION, IT CANNOT BE RESOLD OR CONSIDERED NEW. You are responsible for all return shipping charges, and insurance.

Questions?

Call us at 866/969-7245 (Mon. � Fri. 8:30 AM to 4:00 PM Pacific Time), or contact us via the contact form on the Contact Us Page of our website.

Do you ship outside of the United States?
No, we only ship to the United States.

Do you charge sales tax?
Bellissimo Favors only charges sales tax for orders shipped to the state of Washington.

Do you have a catalog?
Bellissimo Favors does not currently offer a catalog.

What is the the status of any order placed prior to July 17, 2009 on BellissimoFavors.com?
BellissimoFavors was formerly owned and operated by LC Enterprises, a California company. LC Enterprises ceased shipping orders on or around June 15th, 2009. Effective July 17th, 2009, BellissimoFavors.com is now being operated by new owners, T-Bird Enterprises, a Washington State company. T-Bird Enterprises has retained PartyPail, Inc., a Yahoo 5 Star Customer Service rated company to handle day to day operations for BellissimoFavors.com. The new ownership does not have any access to prior order information. If you placed an order, and your credit card was charged, and you did not receive your merchandise, please make sure you contact your credit card company to request a charge-back and obtain your money back. The new owners and operators of BellissimoFavors.com do not have any access to credit card information, purchase history, or customer information for any order placed on or before July 17th, 2009.